FAQs

Orders usually take 5-10 working days to arrive.

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

A: Shipping costs vary depending on your location and the weight of your order. You can see the exact shipping charges calculated at checkout before you complete your purchase. We also occasionally offer free shipping promotions for orders over a certain amount, so keep an eye out for those!

You can easily find your order information and its current status on your Profile. If you have any trouble finding your order details, don't hesitate to contact us through our Contact Us page!

Delivery times depend on your shipping address and the shipping method you choose at checkout. Once your order has been processed and shipped, you'll receive a tracking number via email so you can follow its journey. Typically, orders within 5-10 working days.

Please note that these are estimates and can sometimes be affected by factors outside our control.

We ship from warehouses located both in North America and in Europe. Rest assured, your order will always be sent out from whichever of these locations is closest to your shipping address.

This helps us get your goodies to you as quickly and efficiently as possible!

We're committed to ensuring you are completely satisfied with your order. If there is any issue, we'll make it right. Seriously, it's that straightforward.

Need a different size? No problem, the exchange is free. Did your order arrive damaged? We'll send a replacement at no cost to you. Have questions before or after your purchase? Our helpful and responsive Support Team is available via email and chat to assist you.

At Naolito, we have high standards for product quality and your overall experience. If you're not happy with either, we're here to fix it. Just reach out to us here, and we'll be happy to help

We process orders quickly to get them to you as soon as possible. Therefore, we can't guarantee that we'll be able to cancel or make changes to your order once it's been submitted. However, if you contact us immediately after placing your order, we'll do our best to accommodate your request.

We accept a variety of convenient payment methods, including major credit cards (Visa, Mastercard, American Express), as well as PayPal and sometimes other options like Apple Pay or Google Pay. You'll see the full list of accepted methods at checkout.